Shipping policy

SHIPPING POLICY

This Shipping Policy explains how we process and deliver your order. It applies to all orders placed on outveil.co.uk.

DELIVERY AREA

We currently ship to addresses within the United Kingdom only. We are unable to deliver to addresses outside the UK at this time.

PROCESSING AND DELIVERY TIMES

Order cut-off time: 11:59 PM (UK time). Orders placed after this time are processed from the next business day, which may add a day to the estimated delivery window.

Processing time : up to 2 business days (Monday to Friday). Once processed, your order is dispatched with Royal Mail, our trusted courier.

Transit time : 6 to 10 business days (Monday to Friday) from the date of dispatch, depending on your location within the UK.

Estimated total delivery time : up to 12 business days from the date your order is placed.

Business days are Monday to Friday, excluding bank holidays. Delivery times are estimates and are not guaranteed, as they can be affected by factors outside our control, such as courier delays or adverse weather conditions.

DELIVERY CHARGES

Delivery is free on all orders within the UK, with no minimum purchase required.

ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available. You can use this to follow the progress of your delivery with the relevant courier.

If you have not received your tracking information within 3 business days of placing your order, please contact us at support@outveil.co.uk and we will look into this for you.

LOST OR DELAYED PARCELS

If your order has not arrived within the estimated delivery window, please contact us at support@outveil.co.uk so that we can investigate with our courier.

If your parcel is confirmed lost in transit, we will, at your choice, send a replacement free of charge or provide a full refund, once this has been confirmed with the courier. If your parcel is delayed, we will keep you informed and provide updated delivery estimates where possible.

Under the Consumer Contracts Regulations 2013, unless a specific delivery date was agreed at the time of purchase, goods must be delivered without undue delay and, in any event, not more than 30 days after the order is placed. If we are unable to meet this timeframe, you may be entitled to cancel your order and receive a full refund.

INCORRECT DELIVERY ADDRESS

Please ensure that your delivery address and contact details are correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by you. If your parcel is returned to us as a result, we may charge a reasonable fee to cover re-delivery.

RISK AND TITLE

Risk in the goods, including responsibility for loss or damage, passes to you once the goods are delivered to the address provided at checkout, or, if applicable, once collected by you or a carrier of your choice.

CONTACT US

If you have any questions about this Shipping Policy or the status of your order, please contact us at support@outveil.co.uk or by post at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.