Privacy policy
PRIVACY POLICY
Last updated: September 27, 2026
Outveil is operated by MBUSINESS LTD ("we", "us", "our"), a company registered in England and Wales with company number 17439727, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Outveil operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Outveil is powered by Shopify, which enables us to provide the Services to you.
For the purpose of applicable data protection law, MBUSINESS LTD is the data controller of your personal information. We are registered with the UK Information Commissioner's Office (ICO) under registration number ZC239730.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION AND OUR LEGAL BASIS FOR DOING SO
Under UK data protection law, we must have a valid legal basis to process your personal information. Depending on how you interact with us, we use your personal information for the following purposes and on the following legal bases:
Provide, Tailor, and Improve the Services. We use your personal information to perform our contract with you, including to process your payments, fulfil your orders, arrange shipping, manage returns and exchanges, maintain your account, and provide a customised shopping experience. Legal basis: performance of a contract with you, and our legitimate interest in improving the Services where this does not override your rights.
Marketing and Advertising. We use your personal information to send you marketing communications by email or text message, and to show you relevant advertisements. Where you are a new customer or prospect, we will only do this with your prior consent. Where you are an existing customer, we may send you marketing about similar products or services on the basis of our legitimate interest, and you can opt out at any time as described below. Legal basis: your consent, or our legitimate interest where permitted by the Privacy and Electronic Communications Regulations.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or prevent fraudulent or unlawful activity. Legal basis: our legitimate interest in keeping the Services secure, and compliance with our legal obligations.
Communicating with You. We use your personal information to provide customer support and respond to your enquiries. Legal basis: performance of our contract with you and our legitimate interest in maintaining our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal requests, and to establish, exercise or defend our legal rights. Legal basis: compliance with a legal obligation and our legitimate interest in protecting our business.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for the purposes described above. Such circumstances may include:
With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
With business and marketing partners to provide marketing services and advertise to you, in accordance with the legal basis described above. Our partners will use your information in accordance with their own privacy notices.
When you direct or consent to our disclosure of certain information to third parties, such as to ship you products.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger, to comply with legal obligations, to enforce our terms or policies, and to protect the Services, our rights, or the rights of others.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than the United Kingdom, in order to provide and improve the Services for you. In these circumstances, Shopify is responsible for the processing of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/app-users, or exercise your rights via the Shopify Privacy Portal at privacy.shopify.com/en.
THIRD PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not, by itself, imply any endorsement of their content, owners or operators.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information from children under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below so that we can delete it.
SECURITY AND RETENTION OF YOUR INFORMATION
No security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
We retain your personal information for as long as necessary to provide you with the Services, to maintain your account, to comply with our legal obligations (including tax and accounting requirements), to resolve disputes, and to enforce our agreements and policies. When we no longer need your personal information, we will securely delete or anonymise it.
YOUR RIGHTS AND CHOICES
Under UK data protection law, you have the following rights in relation to your personal information, subject to certain exceptions and limitations:
Right to Access. You may request access to the personal information we hold about you.
Right to Erasure. You may request that we delete personal information we hold about you.
Right to Rectification. You may request that we correct inaccurate personal information we hold about you.
Right to Portability. You may request a copy of your personal information in a structured, commonly used format, and request that we transfer it to a third party, in certain circumstances.
Right to Object and Restrict Processing. You may ask us to stop, or restrict, our processing of your personal information for certain purposes, including direct marketing.
Right to Withdraw Consent. Where we rely on your consent to process your personal information, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before your withdrawal.
Managing Communication Preferences. You may opt out of receiving marketing emails at any time by using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You may exercise any of these rights by contacting us using the details below. To learn more about your rights regarding data processed by Shopify, you can visit privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request. You may designate an authorised agent to make a request on your behalf, subject to proof of authorisation. We will respond to your request within one month, as required by UK data protection law, or explain if we need more time.
COMPLAINTS
If you have any concerns about how we process your personal information, please contact us in the first instance using the details below so that we can try to resolve the matter directly.
You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Telephone: 0303 123 1113
Website: ico.org.uk
INTERNATIONAL TRANSFERS
We may transfer, store and process your personal information outside the United Kingdom, including through our use of Shopify and other service providers. Where we do so, we rely on recognised transfer mechanisms, such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission's Standard Contractual Clauses, unless the transfer is to a country that the UK government has determined provides an adequate level of protection.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date above.
CONTACT US
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Outveil (operated by MBUSINESS LTD)
Email: support@outveil.co.uk
Phone: +44 7460 004216
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom