FAQs

Welcome to the Outveil FAQ page. We're here to answer your questions and make sure you get the best possible shopping experience. If you need further help, please don't hesitate to contact us.

About Outveil

How can I contact customer service?

You can reach our customer service team via our Contact Us page, or by email at support@outveil.co.uk.

What is your returns policy?

We offer a straightforward 14-day return process on all purchases. For full details, please see our Return and Refund Policy.

Do you have a physical store I can visit?

We're an online-only store, which allows us to offer the best prices and a wide product selection.

Can I place a bulk order for my business or organisation?

Yes, we accept bulk orders. Please contact our customer service team for more details.

Where is Outveil based?

Outveil is a UK-based company, offering a selection of high-quality outdoor gear with delivery available across the United Kingdom.

Shipping

Do you deliver internationally?

Not currently - we only deliver within the United Kingdom.

Do you offer free delivery?

Yes, we offer free delivery on all orders within the UK. For more information, see our Shipping Policy.

How long will it take to receive my order?

• Processing time: up to 2 business days (Monday to Friday). Once processed, your order is dispatched with one of our trusted couriers.
• Delivery time: 6 to 10 business days (Monday to Friday) from the date of dispatch.

You can view our full Shipping Policy here.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information, which you can use to follow your delivery with the courier.

Refunds and Returns

Can I cancel my order after placing it?

If you need to cancel your order, please contact us as soon as possible. We'll do our best to cancel it before it's dispatched (orders are typically processed within 2 business days), though we can't guarantee cancellation once an order has already been processed.

What is your returns policy?

We have a simple, hassle-free returns process. For full details, please see our Return and Refund Policy.

What if I receive a defective item?

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible after delivery so we can evaluate the issue and put things right. See our Return and Refund Policy for more information.

How do I exchange a product?

We don't offer direct exchanges - the quickest way to get what you want is to return your item and, once your return is accepted, place a new order for the item you'd like instead. See our Return and Refund Policy for full details.

When will I receive my refund?

Once your returned item has been received and inspected, your refund will be processed. Refunds are issued to your original payment method within 14 days of us receiving your return. See our Return and Refund Policy for more details.