Return Policy

We want you to be completely happy with your purchase. This policy explains your right to cancel your order under UK law, as well as our own returns process.

YOUR RIGHT TO CANCEL

If you are a consumer, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving your item, for any reason and without needing to give a justification.

To exercise this right, contact us at support@outveil.co.uk within 14 days of receiving your item. You then have a further 14 days from that notification to send the item back to us.

You may inspect the item as you would in a shop, for example by trying it on. However, if you use the item beyond what is necessary to establish its nature, characteristics and function, we may make a deduction from your refund to reflect any reduction in its value.

OUR RETURNS POLICY

Our returns process follows your legal rights above. To be eligible for a return, your item must be in the same condition that you received it : unworn, unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect.

To start a return, contact us at support@outveil.co.uk within 14 days of receiving your item. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at support@outveil.co.uk.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as perishable goods, custom or personalised products (such as special orders or personalised items), and personal care goods (such as beauty products) once opened or unsealed. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Gift cards are non-returnable and non-refundable.

Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.